Technical Operations Manager with a proven record of managing cross-functional teams and driving process improvements. Adept at implementing innovative solutions to enhance system performance and operational efficiency. Strong leadership skills combined with an absolute commitment to fostering collaborative and productive work environments.
Click any position title block to expand full operational responsibilities.
Experian Partner Solutions — Austin, TX
Experian Partner Solutions — Austin, TX
Experian Partner Solutions — Austin, TX
Experian Partner Solutions — Austin, TX
Grande Communications — San Marcos, TX
Grande Communications & CoreNAP
Deep-dive breakdowns of targeted system engineering achievements from your portfolio.
Solely responsible for managing the third-party multi factor authentication system, SecureAuth. From setting up new client integrations, editing configurations, troubleshooting, and creating hotfixes, managed anything and everything when it came to this system. Notably, when an issue was found and the third-party vendor could not find a fix for it, wrote a hotfix using jQuery and CSS which resolved the issue customers were experiencing.
While serving as the Application Support Team Lead, successfully covered the Discover, American Express, Capital One, and AAA accounts due to the departure of their Technical Account Manager. Completed Team Lead responsibilities while providing top-notch support and handling day-to-day tasks for four of our largest clients.
Bachelor's degree - Computer Science (9/2001 - 12/2012)
Seeking a proven manager with an advanced blend of application infrastructure control, code management, and strategic client technical delivery? Let's trace out a potential collaboration.